Production Time Frame

Our typical production time is 5 business days after payment and mockup approvals but we request 14 business days because I am a 1 man shop, I print for other clients and I vend live events. With the world still experiencing steady supply chain issues, there may be times a few orders will be delayed. If your order is affected by supply chain issue we will notify you and we will keep you informed of the new timeline


When Can A Refund Be Requested?

1. Prior to shipping. 
We process all orders the following business day Monday thru Friday 9am-6pm est. Once your order has been processed and we have ordered the blank materials for your order, we will send you an email entitled "BLANKS ORDERED". Once this has happened, we will subtract the cost of the blank materials ordered and then give you 80% of the remaining funds. If you request a refund prior to the "BLANKS ORDERED" email, we will refund the entire amount paid minus payment fees if applicable.

2. After your item is delivered to you. 
You have 7 days from delivery of the package to request a refund or replacement. No exceptions.

3. My purchase has not arrived yet.
Teetroit Printing LLC is not responsible for shipping delays so we must wait 60 Days in USA and 90 days for no-USA deliveries to ensure the package is truly  "lost in transit" and not just delayed in transit.

4. Do you offer store credit?
Yes, store credit is good for a 180 days from date issued. You will receive an updated invoice showing the credit. All store credit is "use it or lose it" and is not transferable.

5. My custom print looks blurry?
If you sent a print file that met our print requirements as stated on the Custom Printing page of our site, you can get a refund or reprint. If your file did not meet the print requirements, then no refund or reprint will be available. As we stated, we will print the file you send.



How Do I Request A Refund?

1. Prior to shipping. 
Please send us an email including your order identification number, name, address and reason for refund request. We are a print on demand service meaning we do not have an inventory of the item you ordered sitting on a shelf. Once your order has been processed and we have ordered the blank materials for your order, we will send you an email entitled "BLANKS ORDERED". Once this has happened, we will subtract the cost of the materials ordered and then DEDUCT 20% of the remaining funds. If you request a refund prior to the "BLANKS ORDERED" email, we will refund the entire amount paid minus payment fees if applicable.

2. After your item is delivered to you. 
Please send us an email containing the order identification number, name, address, reason for refund request and at least 3 pictures of the item showing the reason for your request within 7 days of the item being delivered. Depending on the issue, you may be requested to return the item at our expense or yours before a refund  or replacement will be issued. If that is the case you must provide us with a tracking number as well.

3. After waiting period for non delivery.
After the waiting period of 60 days in the USA and 90 days for non-USA, please send us an email including your order identification number, name, address and tracking number we provided you. We will verify with the shipping company the status of the package and communicate the response with you and issue a refund or replacement to you.